Veterinary Customer Service Representative

Alpine Animal Hospital is seeking a customer service specialist focused on people and their love for their pets. The ideal candidate will be able to respond respectfully and efficiently to multiple phone lines, answer with a smile, pay attention to detail and schedule appointments appropriately. This position requires the ability to understand the pre-requisites and needs for various medical treatments. Though this can be learned over time, previous experience in an animal hospital and working with a computerized management and scheduling system is preferred. Requirements include a team centric attitude, ability to communicate and a willingness to grow and develop your skills. Benefits included. Compensation varies with experience: $18-25/hr.

• 401(k)
• 401(k) matching
• Health insurance stipend
• Paid time off
• Sick time
• Uniform allowance
• CE allowance

• High school diploma or equivalent (Required)
• Proven customer support experience or experience as a client service representative

Skills

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

We work a four-day work week with approximately 10 hour days.  The team arrives at 7:30 am and leaves when all the work is completed at the end of the day.  We close at 5 pm and typically end our day around 6:30 pm.  We are open Monday - Friday from 8 am - 5 pm, and we close for lunch from 12:30 pm - 1:30 pm.